This policy applies to the following paid services:
Premium membership subscriptions (monthly, quarterly, annual, etc.)
Featured profile services (e.g., Top Listings, Boosted Visibility)
Any one-time purchase add-ons
Other paid premium features available on the Website
Unless otherwise specified at the time of purchase, all paid services are subject to this Refund Policy.
Once a paid service is activated and delivered, it is considered used and non-refundable. This includes:
Membership access once billing is processed
Featured profile placement once live on the website
In-app purchases that are successfully delivered
Any digital service already provided
By using the paid service after purchase, you acknowledge that the service has been delivered and waive your right to a refund under this section.
A refund may be considered only in the following specific circumstances:
If a payment is accidentally processed more than once for the same service during the same billing period, you may request a refund for the duplicate charge.
If a payment fails but funds are deducted from your account due to a processing error, we may issue a refund upon verification.
If you suspect an unauthorized transaction on your account or subscription, contact us immediately for investigation.
If a premium feature is not available due to a technical issue and cannot be resolved within a reasonable timeframe, a refund may be provided at our discretion.
To request a refund, please follow these steps:
Contact Support:
Email us at [support@yourmatrimony.com] with the subject line:
Refund Request – [Order ID/Subscription ID]
Provide Details:
Include the following information in your request:
Full Name
Registered Email Address
Order or Subscription ID
Date of Purchase
Reason for Refund Request
Supporting documents or screenshots (if applicable)
Review & Response:
We will review your request and respond within 5–7 business days.
If your refund is approved:
Refunds will be issued using the same payment method used for the original transaction.
It may take 7–14 business days for the refunded amount to reflect in your account, depending on your payment provider.
For subscription-based services:
You may cancel your subscription at any time from your account settings.
Canceling a subscription does not automatically result in a refund of the current billing cycle.
After cancellation, your subscription benefits will remain active until the end of the current billing period. No further charges will be made after cancellation.
We reserve the right to update service prices and modify this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our paid services after such changes signifies your acceptance of the updated policy.
If you have any questions, concerns, or need assistance with your purchase or refund request, please contact us:
📧 Email: support@[yourmatrimony.com]
📍 Address: [Your Company/Business Address – optional]
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